Objectives / what you will receive:
1. have a conceptual understanding and the meaning of the word 'quality' and understand the evolution of the quality
2. Quality awareness is growing, with training, taking into account the quality of the operation
3. so, how the customer's satisfaction. ↑ Details of training: a crisis of transition leading to the constant evolution of the quality
.Transitional definition of 'quality' and 'total quality' strategy to create consciousness ·
quality to your employees, you can create a satisfactory transitional
:
customer workshop ·: concepts of quality management to create customer satisfaction
. ·. Creating a sense of quality to improve the quality of the transitional organization solving
using principles statistics workshop summary
question of transitional transitional FAQ, test and evaluation.
Playback format: use the technique described in how
.Authors focus on integration as a learning centre. Use the media as a learning activity, and discusses techniques of brainstorming in order to exchange ideas and points of view as a mutual development. Go to the Conference.
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