Responsable Helpdesk H/FContexteDan

Responsable Helpdesk H/F
Contexte
Dans le cadre du développement de son activité, Verifone Systems France recrute un Responsable Helpdesk H/F avec expérience en contrat à durée indéterminée.

Tâches principales et responsabilités
• Procéder à l’organisation du service, assurer la gestion d’équipes (plannings, congés, absences, statistiques)
• Définir et mettre en œuvre les procédures, méthodes et outils internes nécessaires au bon fonctionnement du département
• Répondre aux demandes d’intervention urgentes des clients banques
• Assurer le rôle de soutien en cas de surcroit d’appels
• Alerter et gérer les problèmes récurrents
• Assurer le rôle d’interface entre les techniciens, la Direction Générale, et l’ensemble des services de l’entreprise
Compétences nécessaires
• Maitrise du Pack Office et particulièrement Excel
• Maitrise de l’environnement IT
• Anglais courant indispensable
• Grandes aptitudes managériales et relationnelles
• Ouverture d’esprit et adaptabilité au changement
Diplôme/Expérience
Minimum Bac+2
Expérience terrain et management indispensable
Lieu de travail
Saint-Clément-de-Rivière, près de Montpellier (34)
Statut
Cadre
Salaire
Selon profil

ผลลัพธ์ (อังกฤษ) 1:

Manager Helpdesk H/FContextThe development of its activity, Verifone Systems France recruits a Helpdesk Manager H/F with experience in contract of indefinite duration. Main and responsibilities tasks • Proceed with the organisation of the service, manage teams (schedules, holidays, absences, statistics) • Define and implement procedures, methods and tools necessary for the proper functioning of the Department • Respond to urgent requests for intervention of the banks clients• Ensure the support role in case of additional calls • Alert and manage recurring problems • Ensure the role of interface between technicians, branch, and all the services of the companySkills needed • Control of Pack Office and especially Excel • Control of the IT environment • Fluent English essential • Great managerial skills and relational • Openness and adaptability to changeDegree/Experience Minimum Bac + 2 Field and indispensable management experienceWorkplace Saint-Clément-de-Rivière, near Montpellier (34)Status FrameworkSalary According to profile

ผลลัพธ์ (อังกฤษ) 2:

Head Helpdesk M / F
Background
As part of the development of its business, Verifone Systems France recruits a Helpdesk Manager M / F with experience permanent contract. Main Duties and Responsibilities • Conduct a service organization, the management of teams (schedules, holidays, absences, statistics) • Define and implement the procedures, methods and internal tools necessary for the functioning of the department • Respond to urgent requests for intervention of the banks customers • Ensure if the supporting role of ADDITION calls • Alert and manage recurring problems • Provide an interface between technicians, senior management, and all the services of the company Competencies • Proficiency in MS Office especially Excel • Mastery of IT environment • Fluent English essential • Strong managerial and interpersonal skills • mindedness and adaptability Openness to change Degree / Experience Minimum +2 field and management experience essential Location Saint-Clément-de-Rivière, close to Montpellier (34 ) Status frame Salary According profile

ผลลัพธ์ (อังกฤษ) 3:

Responsible Helpdesk H/F
Context
In the framework of the development of its activity, Verifone Systems France recruited a Responsible Helpdesk H/F with experience in contract of indefinite duration.

Main Tasks and responsibilities
• Proceed to the organization of the service, ensure the management of teams (schedules, holidays, absences, statistics)
• Define and implement procedures,Methods and internal tools necessary for the proper functioning of the department
• respond to urgent requests for intervention of clients banks
• Ensure the role of support in case of addition of calls
• Alert and manage the recurring problems
• Ensure the role of interface between the technicians, the Directorate General, and all the services of the company
Necessary Skills
• mastery of the Office Package and particularly Excel
• mastery of environment IT
• English current indispensable
• Large managerial skills and relational
• openness of spirit and adaptability to change
Diploma/Experience
Minimum Tray 2
field experience and management essential
workplace
Saint Clement de Riviere,Near Montpellier (34)
Status
Framework
Salary
according to profile